Mission Control Ascending with MSP Partners to New Heights
August 15, 2025
We’re entering a new era of partnership-driven innovation at Mission Control NOC & HelpDesk. This update unveils a suite of freshly launched services, adjustments to existing services for cost savings, significant enhancements to our integrations, and strategic partnerships designed to streamline your operations, boost margins, and reinforce your competitive edge. Read on to discover how each offering can transform your MSP workflows and deliver measurable value to your clients.
A Heartfelt Thank You
We want to begin by expressing our deepest gratitude for the trust you’ve placed in Mission Control. Your confidence and feedback fuels our commitment to continuous improvement and genuine partnership. Every feature we build, every process we refine, and every collaboration we pursue is driven by our belief that success is a shared journey. Together, we celebrate wins, tackle challenges head-on, and forge a stronger MSP community.
New Service Offerings
US-Only Compliant PODs
For MSPs managing clients bound by strict US-soil compliance regulations – Our US-Only PODs ensure that all operational processes, staffing, and data storage remain firmly within United States borders. You can choose from a full spectrum of technical skill levels or opt for junior-level specialists when budgets are tight. This solution not only ensures regulatory adherence but also simplifies audits by consolidating your support footprint under a single, compliant umbrella. Reach out to our team to discuss SLAs, custom sizing, and deployment timelines tailored to your needs.
Service Coordinator “Triage” as a Service
It is extremely important that all tickets assigned to your technical staff be fully accurate and complete. Our Coordinator Team reviews ALL of your tickets no matter if they were created by email, RMM alert, other integrations, or other methods. Our service will perform a full review on every ticket in your PSA system,
ensure perfect accuracy and completeness, and delegate/assign/schedule for your technical team’s action. To complete our triage effort, actions including Ticket updates, notification, resource assignment and/or delegation are configured for defined circumstances and for specified individuals or to a team via booking / scheduling links.
MISSION CONTROL’s Coordinator Triage Service avoids wasted time and costs, ensuring a perfect and detailed ticket is provided to your technical resources the first time, every time. Ask us how to onboard our Coordinator Triage in just days, not weeks.
Volume Discounts on Dispatch Service
High inbound call and chat volumes can drive up support costs if left unchecked. To help offset that expense, we now offer tiered volume discounts on our Dispatch services, delivering savings of up to 40 percent off your current invoice. If you are already a Dispatch service Partner, we will be connecting with you ASAP to bring your costs down right away. Feel free to contact us to expedite this call.
Whether your peak season drives hundreds of daily interactions or you maintain a steady high volume year-round, our pricing scales to reward your loyalty and growth. By partnering with Mission Control for both call and chat Dispatch, you gain predictable billing, transparent reporting, and cost efficiencies that directly impact your bottom line. Contact our sales team to lock in discounted rates and volume thresholds today.
Full Services for MSPs without PSA Integration
We know some MSPs either lack a PSA system or use one that can’t integrate with our “BRIDGE” connector. To ensure you’re never left behind, we now provide NOC & HelpDesk services without requiring any PSA integration. Our BRIDGE Integration is Exceptional, but if you cannot take advantage of it, this is the next best thing.
You receive the same deep expertise, rigorous workflows, and real-time dashboards that BRIDGE clients enjoy—simply managed through our platform. Later, if you upgrade or switch PSAs, we’ll seamlessly transition you onto the BRIDGE integration to unlock advanced automation and data sync. Get in touch to map out a no-integration onboarding plan that preserves your operational continuity.
LaunchPAD – Ticket Automation & Management Platform
After months of internal refinement, we’re proud to unleash LaunchPAD — The very platform that powers Mission Control’s ticket operations, to our Partners—completely free of charge. LaunchPAD sits on top of your existing PSA (Autotask supported now, more coming soon) and enhances it with intelligent routing, enforced processes, and live visibility into every aspect of service delivery.
LaunchPAD’s combined AI automated and human-driven ticket triage filters and prioritizes issues based on your custom rules, ensuring critical tickets surface first. Automated assignment matches tickets to technicians by skill, availability, and workload, eliminating cherry-picking and balancing responsibilities, with time-entry enforcement. Real-time dashboards display technician activity, SLA progress, and ticket type breakdowns, while live alerts inform you the moment key updates occur.
The overarching goal of LaunchPAD is to inject both intelligence and efficiency into your ticket management lifecycle, so your team can focus on resolution rather than orchestration. There’s no obligation to continue after your free trial, and no cost to get started—just reach out and we’ll have you onboarded in days.
Bonus LaunchPAD Modules
Procurement Module
Managing procurement through emails, spreadsheets, and siloed tools wastes time, has very little team visibility and invites errors. The Procurement Module centralizes vendor quotes, client approvals, and internal coordination in a unified interface. You can track purchase orders from request through fulfillment, collaborate on negotiations, and generate audit-ready reports—all without leaving LaunchPAD. This cohesive workflow accelerates turnaround, reduces miscommunication, and ensures your procurement process scales as your client base grows.
End-User Verification and Secure Password Delivery
Security and convenience converge in our integrated End-User Verification add-on. Built-in and encrypted end-user multi-factor authentication and one-time password delivery flow directly through LaunchPAD via SMS, Microsoft Authenticator, or DUO. There’s no need to juggle separate MFA vendors; technicians initiate verification steps within the ticket interface, and users/approvers receive prompts in real time. This module strengthens your security posture while streamlining the password reset and identity confirmation process.
HR Module
Keeping track of staffing performance, engagement, and communications often requires multiple platforms. Our HR Module brings weekly staff summaries, automated reminder emails, performance dashboards, and SMS automation into a single environment. You can monitor technician workloads, identify high-performers and training opportunities, and maintain transparent feedback loops—all without launching a separate HR application. By weaving people management into your day-to-day operations, you foster accountability and continuous improvement.
Additional Integrations & Partnerships
Ninja Ticketing Integration (Launched)
If you’re exploring Ninja Ticketing or already on board, our BRIDGE integration is ready for you.
SuperOPS Integration (Launching September 2025)
SuperOPS adopters, mark your calendars for September 2025. Our upcoming BRIDGE integration with SuperOPS’s PSA is almost here. Reach out now to reserve your spot in the initial rollout and influence feature priorities.
Partnership with SpeakUP
We’re excited to partner with SpeakUP Communication, a VOIP provider built specifically for the MSP Channel. SpeakUP’s MSP-focused pricing model delivers extremely high margins, far more than traditional per-user plans, giving you the freedom to set your own rates. Deep integration with LaunchPAD means call analytics and features like Call Parks appear directly in your service dashboard. Visit www.speakup.tech or contact us to explore joint promotions and reseller bundles.
Calendar Booking Integration (Launching September 2025)
Say goodbye to manual appointment coordination. Our upcoming calendar booking connector will link tools like TimeZest, Microsoft Bookings, and Calendly directly to our Coordinator Triage Service, as well as to LaunchPAD. This integration reduces scheduling conflicts, cuts administrative overhead, and enhances the customer experience.
Referral Program (Launched)
Referrals help our community grow stronger together. Our new Referral Program in Lift Off rewards you for every MSP you introduce to Mission Control. Simply share your unique link or have your colleagues mention your name when they sign up. We handle the rest—from outreach to onboarding—while you earn recognition and bonuses. Access your referral dashboard at https://www.missioncontrolnoc.com/liftoff/referral and start sharing today.
Ready to Elevate Your MSP?
Each of these enhancements is designed to save you time, reduce costs, and empower your team to deliver exceptional service. Whether you’re interested in our Coordinator Triage Service, exploring US-Exclusive PODs, trialing LaunchPAD, or exploring our latest integrations, Mission Control is here to partner with you every step of the way. Reach out today to schedule a deep-dive demo or to get started at no additional cost. Let’s ascend together!