Can we mix-and-match?

June 8, 2023

Absolutely! You can mix-and-match different services across different clients and different services for the same client across different devices.

Helpdesk Example:
Let’s say you have a client that has 50 workstations across multiple sites.  You may wish to onboard 10 of those workstations because those are the noisy users, and the other 40 users may not need much technical support.  This would give the 10 selected onboarded devices unlimited incident device on the per-device model, and the other 40 users may be serviced by time should you wish to send us tickets for them.  If you don’t send us tickets for any of those 40 users, there would be no additional costs.