As part of our integration, you will decide and configure your escalation procedures as you see fit. These procedures are incredibly flexible and can be customized for different times of the day, days of the week, clients and ticket priorities.

Example:
When an issue arises, it can be resolved by either calling or emailing different team members. For medium and Low Priority Tickets, we email certain team members and call the customer in an emergency situation. Our escalation procedures are designed by you within our integration portal called Lift Off. It’s extremely flexible and you can make these changes in real-time.

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