Datto partners receive our VIP Treatment! Save up to 20% off of list price!
Mission Control NOC and HelpDesk is the world’s elite NOC and HelpDesk company with a direct integration into Autotask, Kaseya BMS, ConnectWise Manage and SyncroMSP. As Mission Control is a Datto Select Vendor, a partner and a customer, Mission Control uses Datto’s products and solutions to deliver the quality that Datto customers expect. Here are some brief advantage points with Mission Control:
- Founded and Based in Ontario, Canada.
- Only internal employee resources. Never contracted, never outsourced.
- English-as-a-first-language, servicing 24/7, all timezones, 366 days on a leap year.
- No escalations through different tiers and departments. Our team assigns only the most appropriate resources to you the very first time.
- NOC and HelpDesk team is one and the same. All in the same place, all with the combined skillsets.
- No Contracts, No Minimums, No Onboarding Fees.
- PSA Bridge allows for automatic synchronization of applicable tickets from MSP PSA to MC PSA and back.
- No requirement or restrictions on tools such as documentation.
- Independent call lists for every client to avoid escalations and improve overall service quality.
- Familiar team members to your account, including Technicians, Dispatchers, Client Success and Account Managers.
- All calls recorded for quality assurance and training purposes.
- Robust focus on customer service, quality delivery and client satisfaction
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