HelpDesk
Comprehensive, senior-level solutions from our always-available technical support team.
Reliable relief to IT companies with overflow or after-hours support calls.
Our HelpDesk technicians carefully resolve all issues, including:
- Email and software log-in complications
- Recovery of missing or accidentally deleted files
- Connectivity or network-related issues
- Disk space, RAM, or related bottlenecks
- User guidance and general assistance
Our global reach makes it easy to connect with our growing client base of MSPs that require a bit of help meeting end-user SLAs. Hopefully, it also makes it easy to see that we’re serious about partnering with your clients who will be supported only by certified, experienced, full-time specialists who truly understand their business needs.
Mission Control’s comprehensive HelpDesk services handle all the usual support issues with the same devoted service touch your customers have come to expect from your staff. Calls routed to Mission Control are taken immediately by live technicians with two simple aims: to provide quick, no-escalation-required resolutions, and a personalized experience.
Are you struggling with an overflow of calls or after-hours requests?
Chat with a Mission Control engineer to see how we can provide affordable, reliable NOC and helpdesk relief.
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NOCWe never outsource, we never quit. We simply help you manage your NOC customers’ computer and telecom networks and guarantee you meet their SLAs.
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Special ProjectsIn addition to NOC and HelpDesk support, Mission Control’s senior technical team can assist with your clients’ more ambitious IT projects. Exchange Migrations, Server Roll-outs and much more.
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SOCSecurity as a Service is something many MSPs should be offering today and having your NOC and SOC both managed by Mission Control gives you that extra confidence level that you and your clients are looking for.
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IT DispatchThe Answering Service replacement for MSPs. Not only are all inbound calls and chats answered properly by skilled professionals, we then make a fully detailed ticket in your PSA and then notify your team about their next steps.