June 8, 2023
Our onboarding process consists of three steps: From the time that we receive all of the required information to the time that you go LIVE with us is approximately 2 weeks. If you think that’s fast, you’ll love this: One of our deliverables to you during Onboarding is a login to our Integration Portal called Lift […]
Yes! Documentation needs a true team effort. Our senior level technicians will not require documentation on installing a printer, but we will need IP addresses, credentials and helpful tips. We will help update the documentation as we move forward and it is in everyone’s best interest to continually update the documentation. However, there must be […]
Just like at home, size isn’t everything :). We see success at a variety of growth stages. Our typical MSP Partner supports between 300 and 3000 endpoints. We also support many MSP businesses with single owner/operators. For MSPs supporting a smaller quantity of endpoints, the maturity of their business processes and their tool stack (PSA, […]
We have no Annual Contracts, no Client Minimums and No Onboarding Fees. We want to make this as easy as possible for you. To start a relationship with a new MSP Partner, our required minimum monthly spend is $900, which can be allocated across all of your clients/services with us. This is not a per-client […]
As part of our integration, you will decide and configure your escalation procedures as you see fit. These procedures are incredibly flexible and can be customized for different times of the day, days of the week, clients and ticket priorities. Example:When an issue arises, it can be resolved by either calling or emailing different team members. For medium and Low Priority Tickets, we email certain team members and […]
Yes! We allow our MSP Partners to designate up to 3 VIP users per customer to onboard with us and their issues will receive critical response.
Yes! With our PSA integration, we provide real-time integration and collaboration on tickets. We need to work as a team when it comes to documentation and integrating with your documentation platform is key to us. It is important to note that we do not require a specific platform. We integrate perfectly with IT Glue, PassPortal, and several others. Our requirements are that documentation be kept online protected by Two-Factor Authentication (2FA).
Yes! Our default is to use your RMM tool to oversee your business’s health and security. Our goal is to monitor client endpoints, networks and computers as an extension of your own staff, resulting in an outstanding customer experience.
Yes! Our Integration provides a two-way, real-time synchronization for every important detail of every ticket we work on. You will see every timely entry, every note, every status change as soon as it happens in your own tickets and in your own PSA.
As part of our service, we provide a local area, dedicated phone number to you. From your phone system, under whatever conditions you want to use it for, you will forward to this Direct Inward Dialing (DID). We program this DID in our systems which ensure that when that DID is used and our phones ring, we answer as […]