LaunchPAD
Ticket Automation & Service Management Platform
LaunchPAD Completely Automates Day-to-Day Service Desk Operations
Using Mission Control’s internal service delivery principles, LaunchPAD is now available for MSPs.
LaunchPAD applies proven, rules-driven automation across the entire support lifecycle for an MSP.
LaunchPAD integrates seamlessly with your PSA so that both systems work perfectly together. The PSA contains the data, and now LaunchPAD can automate the rest!
LaunchPAD will convert manual ticket review into a fully automated ticket triage process including data accuracy, prioritization and technician preparation. Technicians are qualified and assigned tickets automatically based on the matching of ticket and resource profiles. Strict rules are put in place to ensure time entries are never missed, and technicians are as efficient as possible.
KEY AUTOMATIONS
Automated
Ticket Triage powered by
Automated
Ticket Tracking with
Perfect Visibility
Automated
Ticket Prioritization
and Qualification
Automated
Technician Qualification
Automated
Technician Assignment and Delegation
Automated
Time Entry, Note
And/or Status Change
Enforcement
Automated
Logging of All Actions
Gaps Identified
Wasted Time Identified
Available Modules
Spelling and Grammar Correction
Procurement Management
Human Resources Management
KEY BENEFITS
Perfectly integrated with your PSA
Eliminates manual ticket review and triage
Eliminates ticket Pick-and-Choose
Eliminates technician overload
Ensures time entries and ticket updates are never missed
Identifies true technician efficiency and value
Provides complete visibility in one place
Guarantees your processes are followed
Mission Control is offering LaunchPAD completely FREE for 30 days with no onboarding fees and no long-term agreement.
(Includes Playbook AI!)